A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as needed.

What will you be doing? As Guest Relations Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as needed. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Achieve positive outcomes from Guest queries promptly and efficiently.

· Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as needed.

· Ensure that both the Front Office Manager and Night Duty Supervisor are fully aware of any relevant feedback from guests or other departments.

· Always show a prominent level of customer service

· Attend proper training courses, when needed, and assist with the Night Team's training and development efforts.

· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.

· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

· Use the correct procedures for the acceptance of foreign currencies, credit cards, and cash following the hotel credit policy.

· Comply with hotel security, fire regulations and all health and safety legislation.

· Act in accordance with policies and procedures when working with front of house equipment and property management systems.

· Follow company brand standards.

· Assist other departments, as necessary.

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What are we looking for?

Guest Relations Agent serving The Arc House brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous experience in a customer-focused industry

· Completed high school certificate or equivalent.

· Cheerful outlook and excellent communication skills

· Commitment to delivering a prominent level of customer service.

· Excellent grooming standards

· Ability to work on your own and as part of a team.

· Competent level of IT proficiency

· Comply with The Arc House policies and grooming standards.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in cash and digital cash handling

· A degree or diploma in Hotel Management or equivalent

· In-depth knowledge of the hotel, leisure, or service secto

A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as needed.

What will you be doing? As Guest Relations Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as needed. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Achieve positive outcomes from Guest queries promptly and efficiently.

· Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as needed.

· Ensure that both the Front Office Manager and Night Duty Supervisor are fully aware of any relevant feedback from guests or other departments.

· Always show a prominent level of customer service

· Attend proper training courses, when needed, and assist with the Night Team's training and development efforts.

· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.

· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

· Use the correct procedures for the acceptance of foreign currencies, credit cards, and cash following the hotel credit policy.

· Comply with hotel security, fire regulations and all health and safety legislation.

· Act in accordance with policies and procedures when working with front of house equipment and property management systems.

· Follow company brand standards.

· Assist other departments, as necessary.

What are we looking for?

Guest Relations Agent serving The Arc House brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous experience in a customer-focused industry

· Completed high school certificate or equivalent.

· Cheerful outlook and excellent communication skills

· Commitment to delivering a prominent level of customer service.

· Excellent grooming standards

· Ability to work on your own and as part of a team.

· Competent level of IT proficiency

· Comply with The Arc House policies and grooming standards.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in cash and digital cash handling

· A degree or diploma in Hotel Management or equivalent

· In-depth knowledge of the hotel, leisure, or service sector

As a Housekeeping Staff, you will be responsible for maintaining the cleanliness, comfort, and overall appearance of the villa to ensure guest satisfaction.

Duties and Responsibilities:

· Clean and tidy guest rooms, bathrooms, and public areas

· Change bed linen, towels, and replenish room amenities

· Maintain cleanliness standards based on villa SOP

· Inspect rooms before and after guest check-in/check-out

· Report any damages or maintenance issues

· Prepare rooms for VIP and long-stay guests

B. Gardener Responsibilities

As a Gardener, you will be responsible for maintaining the garden and outdoor areas of the villa to keep them clean, healthy, and visually attractive.

Duties and Responsibilities:

· Water, trim, and maintain plants and gardens

· Maintain lawn, ornamental plants, and trees

· Replace damaged or dead plants

· Keep outdoor areas clean and well organized

· Maintain garden tools and equipment

· Clean decorative ponds (if any)

WHAT WE ARE LOOKING FOR

We are looking for candidates who have:

· Male / Female

· Experience in housekeeping or gardening is preferred

· Honest, hardworking, disciplined, and responsible

· Physically and mentally healthy

· Able to work independently and in a team

· Willing to work on shifts

· Friendly and polite attitude toward guests

As a Housekeeping Staff, you will be responsible for maintaining the cleanliness, comfort, and overall appearance of the villa to ensure guest satisfaction.

Duties and Responsibilities:

· Clean and tidy guest rooms, bathrooms, and public areas

· Change bed linen, towels, and replenish room amenities

· Maintain cleanliness standards based on villa SOP

· Inspect rooms before and after guest check-in/check-out

· Report any damages or maintenance issues

· Prepare rooms for VIP and long-stay guests

B. Gardener Responsibilities

As a Gardener, you will be responsible for maintaining the garden and outdoor areas of the villa to keep them clean, healthy, and visually attractive.

Duties and Responsibilities:

· Water, trim, and maintain plants and gardens

· Maintain lawn, ornamental plants, and trees

· Replace damaged or dead plants

· Keep outdoor areas clean and well organized

· Maintain garden tools and equipment

· Clean decorative ponds (if any)

WHAT WE ARE LOOKING FOR

We are looking for candidates who have:

· Male / Female

· Experience in housekeeping or gardening is preferred

· Honest, hardworking, disciplined, and responsible

· Physically and mentally healthy

· Able to work independently and in a team

· Willing to work on shifts

· Friendly and polite attitude toward guests

A Hotel Manager is responsible for overseeing hotel operations, delivering an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting hotel operational targets and objectives.

What will you be doing? As a Hotel Manager, you are responsible for overseeing overall hotel operations to deliver an exceptional Guest and Team Member experience, while evaluating guest satisfaction and setting operational targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Lead hotel operations, projects, and initiatives in line with The Arc House standards.

· Oversee and manage Housekeeping, Front Office, and Food and Beverage services.

· Ensure the highest standards of guest service and product quality across operations.

· Monitor guest satisfaction, review feedback, and implement corrective actions.

· Develop and manage budget, ensuring expenses remain within set targets.

· Support profitability by analysing trends, occupancy, rates, and controllable expenses.

· Recruit, coach, and develop managers and colleagues, supporting career growth.

· Conduct regular communication, pre-shift briefings, and team meetings.

· Incorporate guest feedback into continuous service and operational improvements.

· Foster strong collaboration across all departments to deliver seamless service.

· Maintain effective communication and work relationships in all hotel areas and with external customers and suppliers.

· Ensure team members comply with hotel security, fire regulations, and all health and safety legislation.

· Proficient in property management systems.

What are we looking for?

A Hotel Manager with The Arc House brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Progressive experience in a similar capacity; preferably in luxury hotels.

· Strong leadership skills, capable of driving & motivating a diverse team.

· English & local languages fluency

· Strong commercial and financial acumen, with the ability to manage budgets and profitability.

· Guest-focused mindset with luxury service orientation.

· Strong problem solving & decision-making skills.

· Excellent communication & interpersonal abilities

· Strong Knowledge of Property Management System; preferably Cloud bed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Degree in Hospitality-related field

· Familiar with Property Management Systems

A Front Office Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will you be doing? As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Occupy the hotel lobby and other public areas, particularly at busy times

· Engage Guests in conversation and provide general assistance

· Manage, record, and resolve all Guest complaints promptly

· Meet and greet VIP Guests and major corporate clients upon arrival

· Coordinate the services and special facilities provided to long-stay Guests

· Understand all credit procedures and ensure they are applied

· Stay current with all hotel products, services, policies, and emergency procedures

· Monitor Guest satisfaction reports and implement actions to improve results

· Handle, record and follow through with management issues or emergencies that arise

· Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

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What are we looking for?

Duty Managers serving The Arc House brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous supervisory experience in Front Office within the hotel/leisure/retail sector

· Good knowledge of Health and Safety and security procedures

· Calm, efficient and the ability to work well under pressure

· Excellent leadership skills and exceptional communication skills

· A passion for delivering exceptional levels of guest service

· Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

· Experience in managing budgets, revenue proposals and forecasting results in a similar-sized property

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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous role as a senior supervisor or Duty Manager in a similar quality hotel

· A degree or diploma in Hotel Management or equivalent

· In-depth knowledge of the hotel, leisure or service secto

A Night Duty Supervisor oversees the night-time supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver an exceptional experience to our guests from check-in through check-out.  

What will you be doing?  

As Night Duty Supervisor, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Duty Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:  

· Oversee the entire Front Office operation to maintain high standards.  

· Serve as a point of contact for regular and VIP Guests  

· Complete Night Audit duties  

· Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.  

· Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.  

· Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.  

· Manage, record, and promptly resolve issues or emergencies that arise.

· Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.  

· Act in accordance with all security and emergency procedures and manage the instigation of these, as required.  

· Compile an adequate handover to the Early staff / Duty Manager  

· Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.

· Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.  

· Conduct annual and mid-year Appraisals with Team Members  

· Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.  

· Assist other departments, as necessary.  

What are we looking for?

Duty Managers serving The Arc House brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  

· Previous supervisory experience in Front Office within the hotel/leisure/retail  

· Prominent level of IT proficiency  

· Excellent leadership, interpersonal and communication skills  

· Accountable and resilient  

· Commitment to delivering a prominent level of customer service.  

· Ability to work under pressure.  

· Excellent grooming standards  

· Flexibility to respond to a variety of work situations.  

· Ability to work on your own and as part of a team.  

· Comply with The Arc House policies and grooming standards.  

‍

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in the hotel industry  

· Previous experience with Front Office Management Systems  

· Previous experience with cash handling

A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as needed.

What will you be doing? As Guest Relations Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as needed. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Achieve positive outcomes from Guest queries promptly and efficiently.

· Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as needed.

· Ensure that both the Front Office Manager and Night Duty Supervisor are fully aware of any relevant feedback from guests or other departments.

· Always show a prominent level of customer service

· Attend proper training courses, when needed, and assist with the Night Team's training and development efforts.

· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.

· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

· Use the correct procedures for the acceptance of foreign currencies, credit cards, and cash following the hotel credit policy.

· Comply with hotel security, fire regulations and all health and safety legislation.

· Act in accordance with policies and procedures when working with front of house equipment and property management systems.

· Follow company brand standards.

· Assist other departments, as necessary.

What are we looking for?

Guest Relations Agent serving The Arc House brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous experience in a customer-focused industry

· Completed high school certificate or equivalent.

· Cheerful outlook and excellent communication skills

· Commitment to delivering a prominent level of customer service.

· Excellent grooming standards

· Ability to work on your own and as part of a team.

· Competent level of IT proficiency

· Comply with The Arc House policies and grooming standards.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in cash and digital cash handling

· A degree or diploma in Hotel Management or equivalent

· In-depth knowledge of the hotel, leisure, or service sector