Frequently asked questions
Standard check-in starts at 2 PM. Check-out is by 12 PM. Need extra time? Just ask.
Yes. We partner with local artists and guides to offer curated tours and experiences just for you.
Of course. Free and fast throughout the hotel. Stream, scroll or Zoom call without a hitch.
We encourage it. Whether it’s a specific type of pillow or local snacks that meet your dietary needs, just let us know in your pre-arrival survey.
Absolutely. We’ll keep them safe while you explore the neighborhood cafés and galleries.
Yes, we've partnered with Mello (Bali's go-to wellness spa) to bring you a curated list of treatments right at our hotels.
Yes, our rooms are proudly non-smoking.
If you notice any discrepancy in your charges, please provide your booking ID along with proof of payment. Our team will promptly review the matter and assist you.
Once your payment is completed, a confirmation email will be sent to you shortly after stating your reservation is secured.
We accept Visa, Mastercard, JCB, American Express and local bank cards.
Yes, a first‑night deposit is required to guarantee your reservation.
Your card will be charged during the checkout process on our website.
For refund requests, please contact us at archousecanggu@portierhotels.com. If your booking meets our refund conditions, the amount will be returned to the original payment method.
A non‑refundable deposit equal to one night’s stay applies to cancellations made within 14 days prior to check‑in.
Cancellations made more than 14 days before arrival are free of charge. Cancellations within 14 days of check‑in incur a one‑night fee.
You may cancel your reservation by emailing archousecanggu@portierhotels.com or using the cancellation link in your confirmation email
Yes. Cancellations made more than 14 days before check‑in are eligible for a full refund. Cancellations within 14 days are non‑refundable as the first‑night deposit will be retained.
In the event of a no‑show, the first‑night deposit will be charged and is non‑refundable.
Yes. Reservation changes are possible and subject to availability and any applicable rate differences. We are happy to assist.
Reservations may be made directly through our website, via email at archousecanggu@portierhotels.com or by WhatsApp at +62 819‑5528‑146
Booking in advance is recommended to secure your preferred dates. Walk‑ins are welcome subject to availability.
A confirmation email will be sent to you once your reservation is successfully completed.
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Yes. For group stays, please email archousecanggu@portierhotels.com for tailored assistance.
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There is no minimum stay requirement, except during selected periods or curated packages where minimum stays may apply.
Stay your way. Talk to us and we'll make it happen.
